How To Troubleshoot The Arlo Base Station Is Offline Error

Arlo security cameras are the best cameras out there as they are going to help you keep an eye on what is happening. This way you can make sure that you are secure and safe. You can keep a constant eye on your property and make sure that there is nothing wrong. 

Although, in order to use these cameras, you need to set up them first. Then make sure that they are online. Although, there may be at times when the Base Station is Offline. There are many reasons why that might have to happen. 

When you are trying to understand the cause that is the only time when you will be able to resolve the issue. Before you are going to begin the process of troubleshooting, there is one thing that you need to check and that is the LED on the front. 

This is going to determine whether or not your system is online or not. There are various newer Arlo base stations that have a single LED while there are older base stations as well that have up to five LEDs. 

If you see that you are not in the same location as your base system,

you need to launch the Arlo app or you need to login into the Arlo account. 

If you’re able to view the video feed from any of your Arlo devices or cameras, then you must know that your base station is connected to the internet. If you see an error message such as the base station offline and not getting the video feed, then your base station is not connected to the internet.

Single LED base station:

The LED on the single LED base station is on the front face. The Single-LED base station is going to flash blue or Amber light. This is going to depend on the connectivity status. If you see that the LED is Solid blue, then this will mean that the base station is connected to the internet. 

If you see that the LED is solid or slow blinking amber, then this means that there is some issue with the internet connection. 

Multi-LED Base stations:

There are many LEDs on the multi-LED base stations. They are present on the bottom of the front face. The middle LED is the internet connectivity LED. If you see that the internet LED is solid green. then this will means that the base station is connected to the internet. 

If you see that the internet LED is Amber, then this will indicate that there is some issue with the internet connection. 

Let us now see how you will be able to resolve the Arlo Base station is offline error:

Check the ethernet cable:

The first thing that you need to make sure of is that your ethernet cable is connected properly and securely to the base station. The router that you are using must be connected to the cable that is coming out of your system. 

Check the power adapter:

You also need to make sure that the power adapter is securely connected to the back station and is tightly plugged into the outlet. The wire might be loosened in the Arlo smart hub which is why you are getting this error. 

Try connecting the internet from another device:

What you need to do is to connect an ethernet-connected device and not a device that is connected using Wi-Fi. You also need to make sure that you can browse the internet from this device. 

If you are not able to browse the internet from this device, then you need to restore the router’s connection to the internet. If you can easily browse the internet from the device, then y ou must continue the steps for troubleshooting. 

Power cycle the base station:

In order to power cycle the base station, you need to unplug the power adapter from the outlet. Then you need to wait for at least 2 minutes and then reconnect the power adapter to the power outlet.  The base station is going to take at least one or two minutes to restart. 

When the power LED and the internet LED will turn solid green.

If you see that the Internet LED is Amber, then you must continue to troubleshoot. 

These are some of the steps that you need to follow in order to resolve the issue of the Arlo base station is offline error.

If you are still facing this issue, then you need to make sure that you get in touch with our experts. 

They are going to provide you with a prominent solution. 

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